Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations. The year we have been through brought about many… Continue reading How to boost your Customer Experience
Author: Alessandro Cella
Order pizza through chatbots? Now you can, with Chatlayer!
Our launch of composite entities is ground-breaking news for chatbots! Why so? Thanks to this new feature, users can now present even more complex requests to bots and get the exact thing they asked for.
How AI can supercharge your customer service
Knowing and understanding customer needs is at the center of every successful business, whether you sell directly to individuals or other businesses. But these days, it’s not enough to meet your customer’s needs. They want to be dazzled.
Why 95% of companies need chatbots
How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots. Our phones have become part of… Continue reading Why 95% of companies need chatbots