Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations. The year we have been through brought about many… Continue reading How to boost your Customer Experience
Creating smart chatbots – an example for banking
This article is published in collaboration with our partner The Campfire, expert in the field of conversation design and chatbot implementation. Their lean approach aims to build chatbot solutions that are engaging, scalable & integrated. Together, we built smart chatbots for international clients in the banking industry, like Belfius and Rawbank.
Order pizza through chatbots? Now you can, with Chatlayer!
Our launch of composite entities is ground-breaking news for chatbots! Why so? Thanks to this new feature, users can now present even more complex requests to bots and get the exact thing they asked for.
How AI can supercharge your customer service
Knowing and understanding customer needs is at the center of every successful business, whether you sell directly to individuals or other businesses. But these days, it’s not enough to meet your customer’s needs. They want to be dazzled.
Why 95% of companies need chatbots
How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots. Our phones have become part of… Continue reading Why 95% of companies need chatbots
Vlaamse chatbot van Chatlayer.ai begrijpt moeiteloos 100 talen
View the original article here. “Who likes chatbots?”, vroeg Pieter Buteneers in 2018 tijdens zijn speech ‘Machine Learning Sucks’. Geen jaar later ging hij aan de slag voor een bedrijf dat chatbots ontwikkelt: Chatlayer.ai. Vandaag verovert dit Vlaams chat- en voicebotplatform de wereld, met dank aan zijn natuurlijke meertaligheid. “Ik was inderdaad geen fan van chat-… Continue reading Vlaamse chatbot van Chatlayer.ai begrijpt moeiteloos 100 talen
Speech Recognition for good, with Team Scheire on Canvas.
Imagine a technology that subtitles Flemish speakers in real-time, no matter their accent or dialect. Sounds complicated? That’s because it is, but not for the Chatlayer.ai team. Chatlayer.ai was founded in Antwerp in early 2018 as a spin-off of Faktion and owns the speech technology used in this episode. The company recently became part of Sinch, the global leader in cloud communications for mobile customer engagement. Last… Continue reading Speech Recognition for good, with Team Scheire on Canvas.
The COVID-19 Use Case For Employing Chatbots
Depending on the size of your business, you might have anywhere from a few people that you need to communicate with during COVID-19 to as many as thousands or tens of thousands or more. Despite the vast differences in the size and structure of organizations, a common denominator is the need to respond accurately, quickly,… Continue reading The COVID-19 Use Case For Employing Chatbots
Chatlayer.ai becomes part of Sinch
Stockholm, Sweden – Sinch AB (publ) – XSTO: SINCH Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV. Founded in Antwerp in early 2018, Chatlayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence… Continue reading Chatlayer.ai becomes part of Sinch
Chatlayer 3.0 for Big Bots
How to deal with large amounts of intents Creating a simple chatbot for a small organization is easy. Conversations are usually limited in scope and the amount of intents a user can have is typically quite small. For large corporations or more advanced chatbots this is quite different. Some of their chatbots cover all different… Continue reading Chatlayer 3.0 for Big Bots