Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations. The year we have been through brought about many… Continue reading How to boost your Customer Experience
Category: AI
Creating smart chatbots – an example for banking
This article is published in collaboration with our partner The Campfire, expert in the field of conversation design and chatbot implementation. Their lean approach aims to build chatbot solutions that are engaging, scalable & integrated. Together, we built smart chatbots for international clients in the banking industry, like Belfius and Rawbank.
Order pizza through chatbots? Now you can, with Chatlayer!
Our launch of composite entities is ground-breaking news for chatbots! Why so? Thanks to this new feature, users can now present even more complex requests to bots and get the exact thing they asked for.
How AI can supercharge your customer service
Knowing and understanding customer needs is at the center of every successful business, whether you sell directly to individuals or other businesses. But these days, it’s not enough to meet your customer’s needs. They want to be dazzled.
Vlaamse chatbot van Chatlayer.ai begrijpt moeiteloos 100 talen
View the original article here. “Who likes chatbots?”, vroeg Pieter Buteneers in 2018 tijdens zijn speech ‘Machine Learning Sucks’. Geen jaar later ging hij aan de slag voor een bedrijf dat chatbots ontwikkelt: Chatlayer.ai. Vandaag verovert dit Vlaams chat- en voicebotplatform de wereld, met dank aan zijn natuurlijke meertaligheid. “Ik was inderdaad geen fan van chat-… Continue reading Vlaamse chatbot van Chatlayer.ai begrijpt moeiteloos 100 talen
Speech Recognition for good, with Team Scheire on Canvas.
Imagine a technology that subtitles Flemish speakers in real-time, no matter their accent or dialect. Sounds complicated? That’s because it is, but not for the Chatlayer.ai team. Chatlayer.ai was founded in Antwerp in early 2018 as a spin-off of Faktion and owns the speech technology used in this episode. The company recently became part of Sinch, the global leader in cloud communications for mobile customer engagement. Last… Continue reading Speech Recognition for good, with Team Scheire on Canvas.