Consumers of every age are more active online than ever. To maintain the loyalty of their customers, businesses must provide engaging customer journeys that exploit the possibilities of the digital space. The road to the strongest customer engagement begins with a better class of cross-network conversations. The year we have been through brought about many… Continue reading How to boost your Customer Experience
Category: Business
Why 95% of companies need chatbots
How can human support agents help their customers 24/7 while avoiding long queues and quickly answering millions of questions? How is it possible for a contact center to be active on multiple communication channels like WhatsApp, Messenger, Twitter – all at the same time? The answer is simple: chatbots. Our phones have become part of… Continue reading Why 95% of companies need chatbots
Chatlayer.ai becomes part of Sinch
Stockholm, Sweden – Sinch AB (publ) – XSTO: SINCH Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV. Founded in Antwerp in early 2018, Chatlayer.ai is a cloud-based software platform that lets businesses create multi-lingual chatbots and voicebots using Artificial Intelligence… Continue reading Chatlayer.ai becomes part of Sinch
Chatlayer 3.0 for Big Bots
How to deal with large amounts of intents Creating a simple chatbot for a small organization is easy. Conversations are usually limited in scope and the amount of intents a user can have is typically quite small. For large corporations or more advanced chatbots this is quite different. Some of their chatbots cover all different… Continue reading Chatlayer 3.0 for Big Bots
Machine Translation versus Language Independent NLP
In this short blogpost I will explain why the Chatlayer.ai Language Independent NLP outperforms Google Translate combined with regular NLP engines. I often get asked the question if we use machine translation to get a language independent NLP. If I subsequently say no, people are surprised and ask why we took a different approach and… Continue reading Machine Translation versus Language Independent NLP